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Shipping Policies
UPS Flat Rate Policy - Effective January 4, 2021
Each parts order placed totaling less than $350 will be charged a Standard UPS Flat Rate fee of $16.50 per box or package. Policy notes:
- The $30 minimum order applies prior to the Flat Rate charge
- Once an order is placed, it cannot be added to or changed
- Parts Backorders:
- Dealers placing a Pre-Season Parts Order will not be charged freight on any backordered parts for that product line
- Dealers who do not place a Pre-Season Parts order will incur regular shipping charges on backordered parts for that product line
- Accessory Backorders:
- All dealers will be invoiced standard shipping charges on any accessory backorders
- Serialized products and oil / Red Armor Fuel have separate freight policies; refer to your current dealer program for additional information
- Products classified by UPS as over-sized or overweight and carry special UPS charges do not qualify for this program
- Examples include but are not limited to: wheel motors, clutches, tires, deck shells/frames, drive shafts, impellers, mulch kits, trimmer and pruner pipes/tubes, saw cases, hatchets, axes, loppers, vacuum hoses
- Orders placed by description or that require lookup do not qualify for the Flat Rate; these orders will be charged regular UPS charges
Prepaid Freight for Parts and Accessories - Effective January 4, 2021
- Parts and non-serialized accessory orders totaling $350 or more will be shipped freight prepaid.
- Exceptions: any item that is non-UPS shippable or shipped via freight will not count toward the $350 minimum
- This is subject to credit approval; past due accounts will not receive freight prepaid shipments
- Serialized products, oil and Red Armor Fuel are not included in this program; they are subject to their own freight policies
- Equipment / whole goods orders are subject to the freight policy outlined in their respective dealer program
- OED currently uses a 15-point system to reach the freight prepaid level
- ECHO and Shindaiwa dealers have two ways to qualify for Prepaid Freight:
- Handheld Freight Policy (see below)
- Standard Freight Policy (see below)
- Parts and accessories ordered with whole goods that meet the requirements for prepaid freight earn the same freight terms as the whole goods
- All shipments not meeting product line guidelines or not in compliance with the above, are F.O.B. Raleigh, NC
- Literature ordered with whole goods, accessories and/or parts (Open Account only) receives the same freight terms as the whole goods, accessories and/or parts;
- Literature ordered separately is shipped freight collect
Handheld Freight Policy - Effective January 4, 2021
ECHO and Shindaiwa Dealers have two ways to qualify for Prepaid Freight:
- Standard 15-point system
- $3,000 or more - at dealer cost - in any combination of the following:
- ECHO and/or Shindaiwa whole goods
- ECHO and/or Shindaiwa attachments
- ECHO and/or Shindaiwa accessories
- Excludes oil and Red Armor Fuel
- ECHO and/or Shindaiwa parts
Standard In-Season Freight Policy - Effective June 3, 2019
Orders totaling 15 points or more, in any combination of products defined below, qualify for prepaid freight
- Provided dealer placed a qualified Pre-Season Order; otherwise, all In-Season Orders are F.O.B. Raleigh, NC
- Dealer's Open Account and Wells Fargo CDF accounts need to be current at time of shipment
- All orders will ship on OED approved LTL truck lines or via UPS
- Special shipping instructions will incur actual freight charges
Freight Points System by brand
ECHO Freight Points
All serialized whole goods; spreaders; 58V cordless; PWE-1800 | 1 point |
PAS attachments; sprayers | 1/2 point |
Pressure washers (except PWE-1800); fire pump; inverters/generators; wheeled trimmers; shredder/chippers; $500 accessories; $500 oil | 2 points |
Shindaiwa Freight Points
All serialized whole goods; spreaders | 1 point |
Multi-Tool and PowerBroom attachments; sprayers | 1/2 point |
$500 accessories; $500 oil | 2 points |
Wright Freight Points
Velke hydro-drives; Stander B; Stander | 3 points |
Stander I; Stander X; Sport X; Wright ZTO | 4 points |
Stander ZK; Wright Z; Wright ZXT | 5 points |
Bagging systems | 2 points |
Replacement seats | 1 point |
Walker Freight Points
Model R | 3 points |
Model S, Model B | 4 points |
Model T, Model C | 5 points |
Model D, Model H | 6 points |
Decks | 2 points |
Seats | 1 point |
Billy Goat Freight Points
$1.00 - $999.99 dealer cost | 2 points |
$1,000.00 - $2,499.99 dealer cost | 3 points |
$2,500.00 - $3,500.99 dealer cost | 4 points |
$3,501.00 or more dealer cost | 5 points |
Brown Products Freight Points
$1,000.00 - $2,499.99 dealer cost | 3 points |
$2,500.00 - $3,500.99 dealer cost | 4 points |
$3,501.00 or more dealer cost | 5 points |
Velke / Grass Gobbler Freight Points
All products | 1 point |
Vortexx Freight Points
All non-Hot Water units | 2 points |
All Hot Water Units | 5 points |
Shipping Shortages and Claims
- Shortages need to be reported within 48 hours of receipt of shipment; claims for shortages after this time will not be honored
- Claims for goods damaged in shipment, including concealed damage, need to be reported to the carrier by the receiver of the merchandise within the time limits set by the carrier
- Retain both the merchandise and shipping carton(s) until the carrier gives you further instructions for their disposition
- OED is not responsible for damages, concealed or otherwise - this needs to be determined at the time of delivery
- OED will assist, if required, by providing information for you to file your claim with the applicable carrier
Drop Ship Policy - Parts and Accessories - Effective November 11, 2019
- All drop ship orders to End Users need to be entered on OED's website
- Dealers are responsible for any fees related to incorrect or incomplete addresses
- "No description" orders will not be processed
- Dealers take responsibility of handling any shortages or lost shipments with their End User
- Each order needs to meet OED's current minimum of $30
- Only UPS orders are drop shipped
Pre-Paid or Collect on Delivery Orders
- Once an order has been pre-paid, allow 48 hours for processing time
- Any C.O.D. charges generated by our carriers (motor freight or small package) are billable to the dealer
- Orders shipped via motor freight will have pricing set by the trucking company; these charges are usually based on the dollar value of the order
- Allow 48 hours processing time for C.O.D. orders