Each parts order placed totaling less than $350 will be charged a Standard UPS Flat Rate fee of $16.50 per box or package. Policy notes:

• The $30 minimum order applies prior to the Flat Rate charge
  
• Once an order is placed, it cannot be added to or changed
  
• Parts Backorders:
• Dealers placing a Pre-Season Parts Order will not be charged freight on any backordered parts for that product line
• Dealers who do not place a Pre-Season Parts order will incur regular shipping charges on backordered parts for that product line
• Accessory Backorders:
• All dealers will be invoiced standard shipping charges on any accessory backorders
• Serialized products and oil / Red Armor Fuel have separate freight policies; refer to your current dealer program for additional information
  
• Products classified by UPS as over-sized or overweight and carry special UPS charges do not qualify for this program
  
• Examples include but are not limited to: wheel motors, clutches, tires, deck shells/frames, drive shafts, impellers, mulch kits, trimmer and pruner pipes/tubes, saw cases, hatchets, axes, loppers, vacuum hoses
  
• Orders placed by description or that require lookup do not qualify for the Flat Rate; these orders will be charged regular UPS charges

• Parts and non-serialized accessory orders totaling $350 or more will be shipped freight prepaid. 
  
• Exceptions: any item that is non-UPS shippable or shipped via freight will not count toward the $350 minimum
• This is subject to credit approval; past due accounts will not receive freight prepaid shipments
• Serialized products, oil and Red Armor Fuel are not included in this program; they are subject to their own freight policies
• Equipment / whole goods orders are subject to the freight policy outlined in their respective dealer program
  
• OED currently uses a 15-point system to reach the freight prepaid level
• ECHO and Shindaiwa dealers have two ways to qualify for Prepaid Freight:
• Handheld Freight Policy (see below)
• Standard Freight Policy (see below)
• Parts and accessories ordered with whole goods that meet the requirements for prepaid freight earn the same freight terms as the whole goods
• All shipments not meeting product line guidelines or not in compliance with the above, are F.O.B. Raleigh, NC
• Literature ordered with whole goods, accessories and/or parts (Open Account only) receives the same freight terms as the whole goods, accessories and/or parts; 
• Literature ordered separately is shipped freight collect

• Shortages need to be reported within 48 hours of receipt of shipment; claims for shortages after this time will not be honored
  
• Claims for goods damaged in shipment, including concealed damage, need to be reported to the carrier by the receiver of the merchandise within the time limits set by the carrier
• Retain both the merchandise and shipping carton(s) until the carrier gives you further instructions for their disposition
• OED is not responsible for damages, concealed or otherwise - this needs to be determined at the time of delivery
• OED will assist, if required, by providing information for you to file your claim with the applicable carrier

• All drop ship orders to End Users need to be entered on OED's website
• Dealers are responsible for any fees related to incorrect or incomplete addresses
• "No description" orders will not be processed
• Dealers take responsibility of handling any shortages or lost shipments with their End User
• Each order needs to meet OED's current minimum of $30
• Only UPS orders are drop shipped

• Once an order has been pre-paid, allow 48 hours for processing time
• Any C.O.D. charges generated by our carriers (motor freight or small package) are billable to the dealer
• Orders shipped via motor freight will have pricing set by the trucking company; these charges are usually based on the dollar value of the order
• Allow 48 hours processing time for C.O.D. orders