Shortage/Damage Claims Policy - Effective June 25, 2021

  • Shortages and/or visible damage must be noted with the carrier at the time of shipment delivery and signature (this applies to any carrier that OED uses)
    • If it is not noted on the driver's delivery receipt and the shipment is signed for "free and clear" then the receiving dealer will be fully responsible for any charges or replacement fees associated with the shipment
  • Report shortages or damages to OED

UPS Flat Rate Policy - Effective January 4, 2021

Each parts order placed totaling less than $350 will be charged a Standard UPS Flat Rate fee of $16.50 per box or package. Policy notes:

  • The $30 minimum order applies prior to the Flat Rate charge
  • Once an order is placed, it cannot be added to or changed
  • Parts Backorders:
    • Dealers placing a Pre-Season Parts Order will not be charged freight on any backordered parts for that product line
    • Dealers who do not place a Pre-Season Parts order will incur regular shipping charges on backordered parts for that product line
  • Accessory Backorders:
    • All dealers will be invoiced standard shipping charges on any accessory backorders
  • Serialized products and oil / Red Armor Fuel have separate freight policies; refer to your current dealer program for additional information
  • Products classified by UPS as over-sized or overweight and carry special UPS charges do not qualify for this program
    • Examples include but are not limited to: wheel motors, clutches, tires, deck shells/frames, drive shafts, impellers, mulch kits, trimmer and pruner pipes/tubes, saw cases, hatchets, axes, loppers, vacuum hoses
  • Orders placed by description or that require lookup do not qualify for the Flat Rate; these orders will be charged regular UPS charges

Prepaid Freight for Parts and Accessories - Effective January 4, 2021

  • Parts and non-serialized accessory orders totaling $350 or more will be shipped freight prepaid. 
    • Exceptions: any item that is non-UPS shippable or shipped via freight will not count toward the $350 minimum
    • This is subject to credit approval; past due accounts will not receive freight prepaid shipments
    • Serialized products, oil and Red Armor Fuel are not included in this program; they are subject to their own freight policies
  • Equipment / whole goods orders are subject to the freight policy outlined in their respective dealer program
    • OED currently uses a 20-point system to reach the freight prepaid level
    • ECHO and Shindaiwa dealers have two ways to qualify for Prepaid Freight:
      • Handheld Freight Policy (see below)
      • Standard Freight Policy (see below)
  • Parts and accessories ordered with whole goods that meet the requirements for prepaid freight earn the same freight terms as the whole goods
  • All shipments not meeting product line guidelines or not in compliance with the above, are F.O.B. Raleigh, NC
  • Literature ordered with whole goods, accessories and/or parts (Open Account only) receives the same freight terms as the whole goods, accessories and/or parts; 
    • Literature ordered separately is shipped freight collect

Handheld Freight Policy - Effective September 1, 2021

ECHO and Shindaiwa Dealers have two ways to qualify for Prepaid Freight:

  • Standard 20-point system
  • $3,000 or more - at dealer cost - in any combination of the following:
    • ECHO and/or Shindaiwa whole goods
    • ECHO and/or Shindaiwa attachments
    • ECHO and/or Shindaiwa accessories
      • Excludes oil and Red Armor Fuel
    • ECHO and/or Shindaiwa parts

Standard In-Season Freight Policy - Effective September 1, 2021

Orders totaling 20 points or more, in any combination of products defined below, qualify for prepaid freight

  • Provided dealer placed a qualified Pre-Season Order; otherwise, all In-Season Orders are F.O.B. Raleigh, NC
  • Dealer's Open Account and Wells Fargo CDF accounts need to be current at time of shipment
  • All orders will ship on OED approved LTL truck lines or via UPS
  • Special shipping instructions will incur actual freight charges

Freight Points System by brand

ECHO Freight Points

All serialized whole goods; spreaders;
58V cordless; PWE-1800
1 point
PAS attachments; sprayers
1/2 point
Pressure washers (except PWE-1800); fire pump;
inverters/generators; wheeled trimmers;
shredder/chippers; $500 accessories; $500 oil
2 points

Shindaiwa Freight Points

All serialized whole goods; spreaders
1 point
Multi-Tool and PowerBroom attachments; sprayers
1/2 point
$500 accessories; $500 oil
2 points

Wright Freight Points

$2,500.00 - $9,999.99 order at dealer cost8 points
$10,000.00 - $19,999.99 order at dealer cost16 points
$20,000.00 order at dealer cost20 points


Walker Freight Points

Model R3 points
Model S, Model B4 points
Model T, Model C5 points
Model D, Model H6 points
Decks2 points
Seats1 point

Billy Goat Freight Points

$1.00 - $999.99 at dealer cost2 points
$1,000.00 - $2,499.99 at dealer cost3 points
$2,500.00 - $3,500.99 at dealer cost4 points
$3,501.00 or more at dealer cost5 points

Brown Products Freight Points

$1,000.00 - $2,499.99 at dealer cost3 points
$2,500.00 - $3,500.99 at dealer cost4 points
$3,501.00 or more at dealer cost5 points

Velke / Grass Gobbler Freight Points

All products1 point

Vortexx Freight Points

All non-Hot Water units2 points
All Hot Water Units5 points

Big Tool Freight Points

BigtoolRack full loaded crated unit (BTR-FLD)
3 points
YardRack; spot sprayer; sprayer boom
1 point
$500 accessories
2 points

Drop Ship Policy - Parts and Accessories - Effective November 11, 2019

  • All drop ship orders to End Users need to be entered on OED's website
    • Dealers are responsible for any fees related to incorrect or incomplete addresses
  • "No description" orders will not be processed
  • Dealers take responsibility of handling any shortages or lost shipments with their End User
  • Each order needs to meet OED's current minimum of $30
  • Only UPS orders are drop shipped

Pre-Paid or Collect on Delivery Orders

  • Once an order has been pre-paid, allow 48 hours for processing time
  • Any C.O.D. charges generated by our carriers (motor freight or small package) are billable to the dealer
    • Orders shipped via motor freight will have pricing set by the trucking company; these charges are usually based on the dollar value of the order
    • Allow 48 hours processing time for C.O.D. orders