Standard Parts Return Policy

  • A Returned Merchandise Authorization (RMA) needs to be requested from and approved by OED prior to returning the merchandise to OED
    • Once issued, RMAs are valid for 60 days
  • Parts need to be new (not installed, marked or defaced) and in the original packaging
  • Obsolete, non-stocking, discontinued, superseded or special-ordered merchandise is not eligible for return
  • Approved merchandise needs to be shipped prepaid to OED's warehouse
  • Restocking charge is 15%
    • All parts / merchandise returned to OED is subject to a 15% restocking charge
    • Merchandise shipped from description orders and returned will receive a 15% restocking charge
  • Dealers placing an annual Parts Pre-Season Order are eligible for an Annual Parts Return (pre-approval is required) that is not subject to the 15% restocking charge
    • Refer to your individual product line parts program for details or the Annual Parts Return Program section outlined below
  • Credit for authorized returned parts/merchandise is issued at the original purchase price, less all prepaid freight and any additional discounts taken
    • Your help in supplying original invoice numbers or copies of invoices will aid in the processing of your credit memo and will ensure correct credit amounts

Annual Parts Return Program

  • Dealers participating in Parts Pre-Season Programs may participate in one (1) annual return for overstocked parts for applicable product lines
  • Parts returns under these programs are accepted from November 1 through December 31 each year
    • Submissions for approval of parts need to be at least 30 days prior to the dealer's selected return date
    • Approval of the parts return will include the dealer's assigned shipping date
    • There is no restocking fee for these returns, up to the value of the Parts Pre-Season Order for the same calendar year
  • To request an overstocked parts return, the dealer submits to OED a list of part numbers and quantities to be returned
    • List is reviewed by OED and an RMA is prepared for those parts that meet approval criteria
  • OED is unable to accept the following items:
    • Obsolete, non-stocking, discontinued, superseded or special ordered merchandise
    • Parts previously installed, marked or defaced
    • Parts not labeled and in sealed packages
    • Parts not included on the RMA and unidentified parts
    • Parts damaged in the shipment
    • Parts quantities greater than shown on the approved RMA
    • Parts with a short shelf life with a last purchase date of 24 months or older
  • After preparation of the RMA and assignment of the dealer's shipping date, the RMA is sent to the dealer
    • Dealer will then need to return the parts to OED on the scheduled shipping date
    • The RMA number needs to be clearly marked on the outside of the carton(s)
  • Merchandise that does not meet the guidelines of this policy will be discarded without notice or obligation