A Returned Merchandise Authorization (RMA) needs to be requested from and approved by OED prior to returning the merchandise to OED
Once issued, RMAs are valid for 60 days
Parts need to be new (not installed, marked or defaced) and in the original packaging
Obsolete, non-stocking, discontinued, superseded or special-ordered merchandise is not eligible for return
Approved merchandise needs to be shipped prepaid to OED's warehouse
Restocking charge is 15%
All parts / merchandise returned to OED is subject to a 15% restocking charge
Merchandise shipped from description orders and returned will receive a 15% restocking charge
Dealers placing an annual Parts Pre-Season Order are eligible for an Annual Parts Return (pre-approval is required) that is not subject to the 15% restocking charge
Refer to your individual product line parts program for details or the Annual Parts Return Program section outlined below
Credit for authorized returned parts/merchandise is issued at the original purchase price, less all prepaid freight and any additional discounts taken
Your help in supplying original invoice numbers or copies of invoices will aid in the processing of your credit memo and will ensure correct credit amounts
Annual Parts Return Program
Dealers participating in Parts Pre-Season Programs may participate in one (1) annual return for overstocked parts for applicable product lines
Parts returns under these programs are accepted from October 1 through December 31 each year
Submissions for approval of parts need to be at least 30 days prior to the dealer's selected return date
Approval of the parts return will include the dealer's assigned shipping date
There is no restocking fee for these returns, up to the value of the Parts Pre-Season Order for the same calendar year
To request an overstocked parts return, the dealer submits to OED a list of part numbers and quantities to be returned
List is reviewed by OED and an RMA is prepared for those parts that meet approval criteria
OED is unable to accept the following items:
Obsolete, non-stocking, discontinued, superseded or special ordered merchandise
Parts previously installed, marked or defaced
Parts not labeled and in sealed packages
Parts not included on the RMA and unidentified parts
Parts damaged in the shipment
Parts quantities greater than shown on the approved RMA
Parts with a short shelf life with a last purchase date of 24 months or older
After preparation of the RMA and assignment of the dealer's shipping date, the RMA is sent to the dealer
Dealer will then need to return the parts to OED on the scheduled shipping date
The RMA number needs to be clearly marked on the outside of the carton(s)
Merchandise that does not meet the guidelines of this policy will be discarded without notice or obligation
