Standard Parts Return Policy

  • A Returned Merchandise Authorization (RMA) needs to be requested from and approved by OED prior to returning the merchandise to OED.
    • Once issued, RMAs are valid for 60 days.
  • Parts need to be new (not installed, marked, or defaced) and in the original packaging.
  • Obsolete, non-stocking, discontinued, superseded, or special-ordered merchandise is not eligible for return.
  • Approved merchandise needs to be shipped prepaid to OED's warehouse.
  • Restocking charge is 15%
    • All parts / merchandise returned to OED is subject to a 15% restocking charge.
    • Merchandise shipped from description orders and returned will automatically receive a 15% restocking charge.
  • Dealers placing an annual Parts Pre-Season Order are eligible for an Annual Parts Return (pre-approval is required) that is not subject to the 15% restocking charge.
    • Refer to your individual product line Parts Program for details or the Annual Parts Return Program section outlined below.
  • Credit for authorized returned parts / merchandise is issued at the original purchase price, less all prepaid freight and any additional discounts taken.
    • Your help in supplying original invoice numbers or copies of invoices will aid in the processing of your credit memo and will ensure correct credit amounts.

Annual Parts Return Program

  • Dealers participating in Parts Pre-Season Programs may participate in one (1) annual parts return for overstocked parts for applicable product lines.
  • Parts returns under these programs are accepted from October 1 through December 31 each year.
    • Submissions for approval of parts need to be at least 30 days prior to the dealer's selected return date.
    • Approval of the parts return will include the dealer's assigned shipping date.
    • There is no restocking fee for these returns, up to the value of the Parts Pre-Season Order for the same calendar year.
  • To request an overstocked parts return, the dealer submits to OED a list of part numbers and quantities to be returned.
    • List is reviewed by OED and an RMA is prepared for those parts that meet approval criteria.
  • OED is unable to accept the following items:
    • Obsolete, non-stocking, discontinued, superseded, or special-ordered merchandise.
    • Parts previously installed, marked, or defaced.
    • Parts not labeled and in sealed packages.
    • Parts not included on the RMA and unidentified parts.
    • Parts damaged in the shipment.
    • Parts quantities greater than shown on the approved RMA.
    • Parts with a short shelf life with a last purchase date of 24 months or older.
  • After preparation of the RMA and assignment of the dealer's shipping date, the RMA is sent to the dealer.
    • Dealer needs to return the parts to OED on the scheduled shipping date.
    • The RMA number needs to be clearly marked on the outside of the carton(s).
  • Merchandise that does not meet the guidelines of this policy will be discarded without notice or obligation.