Prepaid Freight - Effective January 2, 2020

  • Parts and non-serialized accessory orders totaling $300 or more will be shipped freight prepaid
    • Exceptions: any item that is non-UPS shippable or shipped via freight will not count toward the $300 minimum
    • This is subject to credit approval; past due accounts will not receive freight prepaid shipments
    • Serialized accessories, oil and Red Armor Fuel are not included in this program; they are subject to their own freight policies
  • Each parts order placed totaling less than $300 will be charged a UPS Flat Rate fee of $15.60 per box or package
  • Parts and non-serialized accessory orders totaling less than $300 will be charged a Standard UPS Flat Rate Fee of $15.60 per box or package
  • Equipment / whole goods orders are subject to the freight policy outlined in their respective dealer program
  • Parts and accessories ordered with whole goods that meet the requirements for prepaid freight earn the same freight terms as the whole goods
  • All shipments not meeting product line guidelines or not in compliance with the above, are F.O.B. Raleigh, NC
  • Literature ordered with whole goods, accessories and/or parts (Open Account only) receives the same freight terms as the whole goods, accessories and/or parts; 
    • Literature ordered separately is shipped freight collect

Shipping Shortages and Claims

  • Shortages need to be reported within 48 hours of receipt of shipment; claims for shortages after this time will not be honored
  • Claims for goods damaged in shipment, including concealed damage, need to be reported to the carrier by the receiver of the merchandise within the time limits set by the carrier
    • Retain both the merchandise and shipping carton(s) until the carrier gives you further instructions for their disposition
    • OED is not responsible for damages, concealed or otherwise - this needs to be determined at the time of delivery
  • OED will assist, if required, by providing information for you to file your claim with the applicable carrier

Pre-Paid or Collect on Delivery Orders

  • Once an order has been pre-paid, allow 48 hours for processing time
  • Any C.O.D. charges generated by our carriers (motor freight or small package) are billable to the dealer
    • Orders shipped via motor freight will have pricing set by the trucking company; these charges are usually based on the dollar value of the order
    • Allow 48 hours processing time for C.O.D. orders

Drop Ship Policy - Parts and Accessories - Effective November 11, 2019

  • All drop ship orders to End Users need to be entered on OED's website
    • Dealers are responsible for any fees related to incorrect or incomplete addresses
  • "No description" orders will not be processed
  • Dealers take responsibility of handling any shortages or lost shipments with their End User
  • Each order needs to meet OED's current minimum of $30
  • Only UPS orders are drop shipped