Why OED?

OED's ultimate goal is to create a partnership with you to ensure your long-term success and profitability. We don't want to simply sell you products, we want to help you provide a higher level of sales and service support to your customers. To accomplish this goal, OED's customers receive these benefits:

 

Sales Support

  1. Well-seasoned sales team with a combined 149 years of experience in the outdoor power equipment industry
  2. A Territory Manager who:
    • Is a business partner to assist you in developing and growing your business
    • Arrives immediately after your inital order to help receive and assemble products, set up displays and merchandise your showroom, and conduct sales training to get your staff ready to sell
    • Refreshes your displays regularly to help you keep your showroom looking its best and more attractive to prospective buyers
  3. Assistance with your product demonstrations and municipal calls to help you close the sale
  4. Field support of your open house and trade shows
  5. Sales training and dealer meetings to educate you and your staff on the latest product information

 

Customer Service Support

  1. Staff with over 59 years of combined experience who make it as easy as possible for you to do business with us
  2. Providing a "One Call, One Solution" experience that gets all situations handled quickly and fairly and in a consistant manner
  3. State-of-the-art distribution center that uses advanced technology and software to ensure that your orders are processed accurately and quickly
  4. On-line ordering at https://ebiz.oedinc.com that lets you place an order at your convenience
  5. Same day shipping for all your orders placed before 2:00 pm EST
  6. Next day delivery to 96% of our sales territory
  7. Consistently high fill rates — 98% — to ensure that you receive the product you need, when you need it
  8. On-line bill pay at https://billpay.oedinc.com that provides you with a simple and convenient payment option and the ability to track your payments

 

Technical Service Support

  1. Staff with 37 years of combined experience in the outdoor power equipment industry and who are EETC Two-Stroke certified
  2. Factory-trained and certified personnel to assist you with any service issues that arise
  3. Service school training — including hands-on breakdown, failure analysis, and carburetor replacement schools — to ensure that your technicians are well-trained for the brands you carry
  4. Staff that works with manufacturers to turn any issues in the field into long-term product solutions

 

Marketing Support

  1. In-house advertising department that combines resources to produce effective and cost-efficient advertising campaigns that help you advertise your dealership and retail product through
  2. Sales promotions that create interest in the brands you sell and help you to increase your sales
  3. Custom-made marketing materials to meet your specific product and/or size requirements
  4. Custom installed displays that fit your showroom space — we don't subscribe to a "one-size-fits-all" approach
  5. Tips to help you increase your sales and profitability

Dealer Meeting

Wright Dealer Meeting

 

 

Online Order Site

Dealer Zone Order Site

 

 

Service Training

ECHO Service School

 

 

Direct Mail

Billy Goat Flyer

 

 

Displays

Shindaiwa Display