Customer Service





	Customer Service Manager Shelby Waggoner 919.876.6937 ext. 140 800.827.7870 E-mail: swaggoner@oedinc.com Years with OED: 29 Customer Service Representative Maureen Brisson 919.876.6937 ext. 200 800.827.7870 E-mail: mbrisson@oedinc.com Years with OED: 26 Customer Service Representative Leslee Stearns 919.876.6937 ext. 320 800.827.7870 E-mail: lstearns@oedinc.com Years with OED: New Employee Receptionist / Fax Orders Cheryl Helfenbein 919.876.6937 ext. 0 800.827.7870 E-mail: operator@oedinc.com Years with OED: 2 Product Manager Joe Horton 919.876.6937 ext. 150 800.827.7870 E-mail: jhorton@oedinc.com Years with OED: 32 Parts Manager Ron Pillion 919.876.6937 ext. 280 800.827.7870 E-mail: rpillion@oedinc.com Years with OED: 7	60 years of combined customer service experience Place an order Assist with order discrepancies Return Merchandise Authorizations (RMAs) Check pricing and availability Customer Service Availability Monday – Friday 8:00 a.m. until 5:00 p.m. Toll Free: 800.827.7870 Phone: 919.876.6937 Fax: 800.877.9163 or 919.850.9163 OED's B2B Site This service is only available for existing OED Customers. Place an order 24 hours a day, 7 days a week Check backorders Search our parts and equipment lists Make shopping lists for repeat purchases Check pricing and availability Reprint invoices or statements
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